Faq

Where do you ship to?

We currently offer worldwide shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location.

How long will it take to receive my order?

Processing time is 1-3 business days. Delivery times vary by destination:

• USA & Canada: 5-10 business days
• Europe: 7-14 business days
• Rest of World: 10-21 business days

Please note these are estimates and delays can occasionally occur.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, we cannot accept returns on final sale items or swimwear (if applicable in matching sets).

How do I start a return or exchange?

Please contact our support team at [email protected] with your order number. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping costs covered?

For returns due to our error or a defective item, we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for the return shipping fee. The original shipping cost is non-refundable.

How do I find the right size for my Shorts, Tops, or Matching Set?

Detailed size charts are available on each product page. We recommend measuring yourself and comparing your measurements to our chart for the best fit, as sizing can vary between styles.

What materials are your products made from?

We prioritize quality and comfort. Our collections primarily use sustainable materials like organic cotton, recycled polyester, and Tencel™ lyocell. The specific fabric composition is listed in the description of each product.

How should I care for my EldurVind clothing?

To ensure longevity, we recommend following the care instructions on the garment's label. Generally, washing in cold water, using a gentle cycle, and avoiding high-heat drying will help maintain the quality and shape of your items.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is encrypted using SSL technology, and we do not store your full payment details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

I have a question not answered here. How can I get help?

Our dedicated customer support team is happy to assist you. For the fastest response, please email us at [email protected]. Please include your order number (if applicable) for order-specific inquiries. We strive to respond within 24-48 hours.